FAQ
Everything you need to know so you can shop with ease.
What happens if I want to cancel my order?
Orders placed online can be cancelled prior to delivery. We'll make sure to refund you within 14 days from letting us know. You'll be refunded on the card or payment method that you used to place the order. If you wish to cancel the order after we have instigated the delivery, normal returns policy will apply.
What if I am not satisfied with the purchased?
We take great care to ensure high quality and service. Our products are made of high quality material and are sold at an unmatched price. Hence, it is extremely rare that you will be unhappy with your purchase. However, in the unlikely event of this happening. Goods can be returned within 14 days of delivery for full refund, provided they are returned with the original packing. For more on this, please refer to our Returns Policy.
Do you deliver to areas outside of UK Mainland?
Delivery is free for all mainland UK orders. Unfortunately we cannot deliver to the following locations:
- Northern Island, Channel Islands, Scottish Highlands
- Off-shore Scottish islands
- Isle of Man, Scilly Islands
- Any locations outside of the United Kingdom
How do your prices compare to others?
Our prices reflect a saving of between 10% and 30% off the manufacturer's suggested retail price. While list prices and discounts vary from time to time, we are confident that our prices are among the most competitive anywhere in the UK. If you see an item cheaper elsewhere we'll do our best to beat that price. Simply e-mail us on sales@thefurniturehome.co.uk stating the product you wish to purchase along with the link to the website where it is being advertised at a lower price.
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