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Email - sales@thefurniturehome.co.uk

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Frequently Asked Questions

What methods of payment do you accept?

We accept MasterCard, Visa, Switch / Maestro and PayPal

Do your prices include VAT?

All prices quoted by us include VAT at 20%

How safe are your payment options?

We take stringent measures to protect our customers’ personal details. You can be rest assured that your security will not be compromised in any way. Our customers’ confidentiality is our prime objective.

Your credit card or other details will be safe at all stages of the order and we do not store your card details after you have completed the transaction. Furthermore our website has an SSL certificate. This means your connection with our website will be secure. We also use PayPal and Stripe as our chosen payment systems which are world renowned and reputable organisations to give you the peace of mind that your details are secured.

How do your prices compare to others?

Our prices reflect a saving of between 10% and 30% off the manufacturer's suggested retail price. While list prices and discounts vary from time to time, we are confident that our prices are among the most competitive anywhere in the UK. If you see an item cheaper elsewhere we'll do our best to beat that price. Simply e-mail us on sales@thefurniturehome.co.uk stating the product you wish to purchase along with the link to the website where it is being advertised at a lower price.

Is there a guarantee or warranty period on the products?

Yes, we provide a one-year warranty on all our products. 

What if I am not satisfied with the quality of the good purchased?

We take great care to ensure high quality and service. Our products are made of high quality material and are sold at an unmatched price. Hence, it is extremely rare that you will be unhappy with your purchase. However, in the unlikely event of this happening. Goods can be returned within 14 days of delivery for full refund, provided they are returned with the original packing. For more on this, please refer to our Returns Policy. 

What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability. Please e-mail us on sales@thefurniturehome.co.uk and we will aim to respond to you as soon as possible.

Do you offer a trial period on beds & mattresses?

Unfortunately we do not offer a trial period on our beds or mattresses. However, the most important aspect of purchasing and enjoying your new mattress is a good night’s sleep.

Do you have a showroom?

No. We operate an online only shop.

Can the order or delivery date be altered?

Yes, but it is your responsibility to inform us as soon as possible, about any changes you would like to make, by emailing us on sales@thefurniturehome.co.uk. We cannot alter the order once we have placed the order with our chosen courier.

Do you deliver to areas outside of UK Mainland?

Delivery is free for all mainland UK orders. Unfortunately we cannot deliver to the following locations:

  • Northern Island
  • Scottish Highlands
  • Off-shore Scottish islands
  • Isle of Man
  • Scilly Isles
  • Channel islands
  • Any locations outside of the United Kingdom
What are your delivery times?

We normally aim to deliver orders placed with us in 3-5 working days. However some items may take up to 10 working days to deliver.

What days do you deliver?

Monday to Friday between 7am and 7pm, excluding bank holidays.

Can I request a specific delivery date and time?

It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible.

What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please e-mail us on sales@thefurniturehome.co.uk.

What if I’m out when the driver arrives?

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery. The second redelivery charge will be charged at £15. The third delivery attempt will also incur a further £15 charge.

How can I place an order?

You can order online simply by clicking the "Add to basket" button next to the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click the "Proceed to Checkout" button which takes you to our secure checkout. You may then enter your delivery and billing information and credit card details and submit your order via our secure server.

What happens once I've placed my order?

When we receive your order we'll order your items from our suppliers (unless they are in stock). We work with a number of different couriers many of whom contact you directly to let you know when the product has been despatched and when it is likely to be delivered. However we cannot guarantee this will take place on all our orders.

What happens if I want to cancel my order?

Orders placed online can be cancelled prior to delivery. We'll make sure to refund you within 14 days from letting us know. You'll be refunded on the card or payment method that you used to place the order. If you wish to cancel the order after we have instigated the delivery, normal returns policy will apply.

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